Customer Experience Strategy

We define the right Customer Experience Strategy to link your objective and brand positioning and create a solid business case focused on key metrics. A proven customer experience framework has a great impact on high-growth startups.

Crafting brand experiences that inspire loyal customers.

Improved customer experiences are driving significant changes for companies – beyond price and product. And with more competition in every industry and channel, brands are realizing the power of world-class interactions to attract and retain their customers.

Customer Experience

Our professional team of researchers, UX designers, and content creators helps brands create uniquely enjoyable experiences that drive sales, inspire brand advocates, attract influencers, and foster loyalty.

Our wide range of services include: 

  • Design Strategy
  • Product Design
  • Digital Branding
  • UX & Visual Design
  • UX Research 
  • Design Sprints
  • Service Design

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    Customer experience includes three main components:

    Customer Service

    This includes Customer Support and Customer Success — the points at which your customer interacts with your team.

    Technology

    This is your product yourself. It’s depend on your product works and other interactivity points.

    Design

    The brand touchpoint – Design is the feeling that your brand shares with your audience.

    Our approach to customer experience

    Starting from scratch may seem a daunting task, but here’s a proven customer experience framework that has a huge impact on high-growth startups.

    1. Measure the experience

    We help you decide what matters to your customers and decide what stage of the customer journey to measure and improve.

    2. Attribution & Value of CX

    Once measurement stabilizes and data starts to flow, we help your team gain insight into the experience and the business value of the experience.

    3. Strategy and Design

    Strategy for measurement and attribution help establish a good baseline of where you are on and what matters more to your customers. With that knowledge, we work with your team to create the best design and better customer experience for different touchpoints and user personas.

    4. Setup and Culture

    Once the strategies and framework for customer experience are established in the first four steps, the necessary ingredients of success are: creating the right organization setup, embedding strong rituals, and aligning the entire company behind them.

    Customer Experience

    Our Work

    Smart Tipping A/B testing

    eHeat Usability Testing

    FAQs