Remote Usability Testing

In the process of usability testing, our team in Think_360 conducts a 360-degree evaluation of the application’s user interface design and logic to point out all weak spots and bottlenecks.

Types of Remote testing

Remote moderated

In remote moderated testing, the user is viewed by a moderator in real-time via screen-share technology. The moderator observes how the user interacts with your product, listens to his spoken thoughts, and can investigate further by asking more in-the-moment questions.

Remote unmoderated

This type of usability testing allows you to test any digital product online without a moderator. The task is accomplished by setting tasks and writing questions in advance, which the participants complete themselves.

Running a Remote Usability Test, Part 1

When to use & What to prepare

When to use

Usability testing can be used throughout the product development lifecycle. Ideally, it’s a good idea to start first and continue through each iteration to test the wireframe and flow of the prototype.

What to remember

In the moderated tests, you’ll be able to ask in-the-moment questionnaires with the option to go deeper. However, in unmoderated testing, you could not be with the user, so you will need to carefully plan your actions, tasks, and the possible questions and consequences.

What to prepare

Whether it’s moderated or unmoderated, you’ll need a digital product that is online accessible. You’ll need research questions you want to be answered, and an understanding of your key metrics and tasks.

What is remote usability testing?

Remote usability testing is the testing that occurs when the participant and the researcher are at different locations. With the advancement in technologies and innovations there has been an increase in remote testing in practice and is facilitated by online tools.

Sessions are usually conducted through a usability testing platform (such as a maze) that records the people who completed the test, collects data, and generates insights that you can quickly put into action.

Advantages of Remote Usability Testing

Remote usability testing has many benefits to identifying key points for an app, some of them are mentioned below:

if users can complete tasks successfully without any problems.
Total time taken to complete specific tasks?
Identifying User Satisfaction Scale.
Exploring changes to improve user performance and enjoyment.
Test the performance to see if new changes meet your usability goals.

Tools we use

Our Work

Smart Tipping A/B testing

eHeat Usability Testing

FAQs

What is remote testing?

Remote testing is a usability test that occurs when the participant and the moderator are at different locations. In a remote test, participants complete tasks in their natural environment using their own equipment. Testing sessions are facilitated by online tools and can be moderated or unmoderated.

What was the main objective of remote usability testing?

Remote usability testing allows you to conduct user research with participants in their natural environment by employing screen-sharing software or an online remote service provider for usability testing.

How do you conduct a usability test remotely?

The researcher sets instructions and tasks in a remote-testing platform). The participant then completes those tasks themselves, recording their screen, voice, and (sometimes) their webcam.

Under what circumstances is remote testing appropriate?

The deadline may preclude an individual test due to scheduling issues.

The target audience/participant is geographically dispersed making it difficult for them or users to travel.
Requires participants to use a particular work machine due to software or security requirements.

What is an example of usability testing?

For example, if a washing machine brand wanted to test the usability of its product, then it would have to test it on a potential customer.